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- printer is connected to same network with laptop but always ...

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07-04-2024
10:24 AM
- last edited on
07-04-2024
06:07 PM
by
RodrigoB
My HP DeskJet printer 3835 is connected to the same wifi with my Dell Laptop window 10, everything is showing okay when I diagnosed it with HP Printer and Scan Doctor but it always showing OFFLINE when I want to print via network thereby making printing impossible for me.
Kindly assist. Thanks
07-05-2024 12:37 PM - edited 07-05-2024 12:38 PM
Hi @Linpon,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
Here's a step-by-step guide to troubleshoot and resolve the issue where your HP DeskJet Ink Advantage 3835 All-in-One Printer is showing offline when printing:
Restart Devices:
- Restart your printer, laptop, and router.
Check Printer Status:
- Go to "Devices and Printers" on your laptop.
- Right-click on your printer and select "See what's printing."
- In the queue window, click on "Printer" in the top menu and ensure "Use Printer Offline" is unchecked.
Set Printer as Default:
- In "Devices and Printers," right-click on your printer and select "Set as default printer."
Update Printer Drivers:
- Open Device Manager on your laptop.
- Find your printer under "Printers" or "Print queues."
- Right-click on your printer and select "Update driver."
Reinstall Printer:
- Remove your printer from "Devices and Printers."
- Go to "Settings" > "Devices" > "Printers & scanners."
- Click on your printer and select "Remove device."
- Re-add the printer by clicking "Add a printer or scanner" and follow the instructions.
Check Printer IP Address:
- Print a network configuration page from your printer (usually found in the printer settings or menu).
- Ensure the IP address of the printer matches the one your laptop is trying to connect to.
- You can manually set the IP address if needed by accessing the printer's Embedded Web Server (EWS). Use the HP printer Embedded Web Server (EWS)
Restart Print Spooler:
- Open "Run" by pressing Windows key + R, type services.msc, and press Enter.
- Find "Print Spooler" in the list, right-click on it, and select "Restart."
Firewall and Antivirus:
- Temporarily disable any firewall or antivirus software on your laptop to see if it is blocking the printer connection.
HP Smart App:
- Install and use the HP Smart app to manage your printer. Sometimes it can resolve connectivity issues automatically.
- Download the app from the HP website.
Wi-Fi Connection:
- Ensure your printer is connected to the correct Wi-Fi network.
- Reconnect the printer to the Wi-Fi network if necessary.
- Power Cycle:
- Turn off your printer and unplug it from the power source.
- Wait for a minute, then plug it back in and turn it on.
Refer to this document: HP DeskJet Ink Advantage 3835 All-in-One Printer
HP printer is offline or unavailable
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.