printer is connected to same network with laptop but always showing offline when printing

[Linpon]

My HP DeskJet printer 3835 is connected to the same wifi with my Dell Laptop window 10, everything is showing okay when I diagnosed it with HP Printer and Scan Doctor but it always showing OFFLINE when I want to print via network thereby making printing impossible for me.

Kindly assist. Thanks

[A_Gayathri]

Hi @Linpon,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here's a step-by-step guide to troubleshoot and resolve the issue where your HP DeskJet Ink Advantage 3835 All-in-One Printer is showing offline when printing:

Restart Devices:

• Restart your printer, laptop, and router.

Check Printer Status:

• Go to "Devices and Printers" on your laptop.
• Right-click on your printer and select "See what's printing."
• In the queue window, click on "Printer" in the top menu and ensure "Use Printer Offline" is unchecked.

Set Printer as Default:

• In "Devices and Printers," right-click on your printer and select "Set as default printer."

Update Printer Drivers:

• Open Device Manager on your laptop.
• Find your printer under "Printers" or "Print queues."
• Right-click on your printer and select "Update driver."

Reinstall Printer:

• Remove your printer from "Devices and Printers."
• Go to "Settings" > "Devices" > "Printers & scanners."
• Click on your printer and select "Remove device."
• Re-add the printer by clicking "Add a printer or scanner" and follow the instructions.

Check Printer IP Address:

• Print a network configuration page from your printer (usually found in the printer settings or menu).
• Ensure the IP address of the printer matches the one your laptop is trying to connect to.
• You can manually set the IP address if needed by accessing the printer's Embedded Web Server (EWS). Use the HP printer Embedded Web Server (EWS)

Restart Print Spooler:

• Open "Run" by pressing Windows key + R, type services.msc, and press Enter.
• Find "Print Spooler" in the list, right-click on it, and select "Restart."

Firewall and Antivirus:

• Temporarily disable any firewall or antivirus software on your laptop to see if it is blocking the printer connection.

HP Smart App:

• Install and use the HP Smart app to manage your printer. Sometimes it can resolve connectivity issues automatically.
• Download the app from the HP website.

Wi-Fi Connection:

• Ensure your printer is connected to the correct Wi-Fi network.
• Reconnect the printer to the Wi-Fi network if necessary.

1. Power Cycle:

• Turn off your printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.

Refer to this document: HP DeskJet Ink Advantage 3835 All-in-One Printer

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

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