printer is not connected please help

[Jaynice]

I just need help reconnecting my printer ... woke up this morning and it disconnected all by itself!

[Elohi_NR]

Hi @Jaynice,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear your printer disconnected unexpectedly—let’s work together to get it reconnected and running smoothly again.

• Is the printer still powered on, and does the display show any error messages or connectivity icons?
• Have there been any recent changes to your Wi-Fi network, such as a new router or updated password?
• Are you trying to reconnect the printer to a computer, smartphone, or both?

Check Printer Wi-Fi Settings:

• On the printer’s control panel, go to Setup > Network Setup > Wireless Settings.
• Ensure Wi-Fi is enabled and reconnect to your network by selecting your Wi-Fi name and entering the password.

Restart Devices:

• Turn off the printer, computer, and router. Wait for about a minute, then turn them back on. This can resolve temporary connectivity glitches.

Re-add Printer to Devices:

• If using a computer, go to Printers & Scanners in your system settings, remove the printer, and then add it again.
• For mobile devices, open the HP Smart app, and follow the steps to re-add the printer.

Print a Network Configuration Report:

• On the printer, go to Setup > Reports > Network Configuration and print the report.
• Check if the printer is connected to the correct Wi-Fi network and has an active IP address.

Update Printer Firmware:

• If the printer connects but doesn’t stay connected, visit the HP Support Page to download and install the latest firmware for your printer.

You may also refer to this document Troubleshoot a Wi-Fi connection to an HP printer for further assistance. 

Hope this helps! Keep me posted for further assistance

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