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Common problems for Connectivity Issues
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MacBook
macOS 10.13 High Sierra

My printer is no longer connected and I have tried everything I found on here to reconnect it, but it still is not connected.  I have disconnected, rebooted it, deleted it and re-added it, and followed all the directions to connect it.  What do I do now?  It seems to have happened after an update to the printer occurred..  I have an HP Envy Photo 7800 all-in-one, and a MacBook.  Help!!

3 REPLIES 3
HP Recommended

Hi @OREGON_2020,

 

I'd like to help!

 

To assist better-

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. Are you trying to connect your printer to your home network or public network?
  3. What is the error you receive when you try and reconnect the printer?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

HP Recommended

1.  The light is blinking, constantly

2.  trying to connect to my secure home network

3.  I get a message, "Printer is not connected."  That's it; no 'error' message other than that statement

HP Recommended

Follow the steps to connect the printer to the network -

 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know how this goes!

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