printer is online, in idle status

[Nancy0909]

HP Desk Jet 2800e All in One is in offline idle status, The internet wi-fi is connected. Have  unplugged from the source several times and router 60 seconds each time.   Power and internet lights are blinking. Have turned off power, held down internet and cancel for 3 seconds . Help resolve this issue. 

[Jerry_57]

Hi @Nancy0909,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


If your HP DeskJet 2800e All-in-One printer is appearing offline despite being connected to the internet, you can try the following steps to resolve the issue:
 

Check Printer Status:
 

• Ensure that your printer is set as the default printer on your computer. Go to "Devices and Printers" on your computer, right-click on your printer, and select "Set as default printer."

Check Connection:
 

• Since you mentioned that the power and internet lights are blinking, ensure the Wi-Fi connection is stable.
• Move the printer closer to the router to improve signal strength if necessary.
• Verify that there are no physical obstructions or electronic devices causing interference.

Reset Network Settings:
 

• Press the Wi-Fi and Cancel buttons on the printer for 3 seconds to restore network settings and re-establish a connection with the Wi-Fi.

Re-add the Printer:
 

• Remove the printer from your devices list and re-add it via the HP Smart app or your operating system's printer settings.

Update Printer Firmware:
 

• Check if there's a firmware update available for your printer using the HP Smart app  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site or visiting the HP support website Official HP® Support. Keeping your printer firmware updated can often resolve connectivity issues.

Check HP App:
 

• Use the HP app to diagnose and troubleshoot any existing issues. The app can guide you through various connectivity solutions.

Power Cycle Printer and Router:
 

• As you've already done this step (unplugging and waiting), make sure you also restart the router to refresh the network connection.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support