printer issue

[ginpup1]

my brother passed away and left this printer for me, he was enrolled in Instant Ink, i would like to use this printer but can't print due to message "cannot print, contact instantink.com for more info. I do very little printing and am not interested in signing up for instant Ink but want to use this printer. What's the solution?

[Garp_senchau]

@ginpup1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm very sorry to hear about your loss. To use the printer without HP Instant Ink, you can follow these steps:

Cancel HP Instant Ink Subscription:

• You will need to contact HP Instant Ink customer service to cancel the current subscription associated with your printer. You can do this by visiting instantink.com and following the cancellation process provided there. They may ask for the account details, which might be found in any emails or paperwork your brother had regarding the service.

Replace Instant Ink Cartridges:

• HP Instant Ink cartridges are subscription-based and cannot be used once the subscription is canceled. You will need to purchase standard ink cartridges compatible with your printer model to continue printing without the Instant Ink service.

Once you have done these steps, your printer should be ready to use with standard cartridges and without the Instant Ink service.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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