printer just stopped being connected to the internet an

[Bree224]

Yesterday my Hp ENVY 6000 was connected to the internet fine and then today it is not connected i have tried everything and reached out to all the support that comes with HP and the app and nothing is working im to the point where i don't know what to do i need things printed asap

[zoey7886]

@Bree224, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Internet Connection Issues with HP ENVY 6000! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm sorry to hear you're experiencing connectivity issues with your HP ENVY 6000 printer. Here are some steps you can try to re-establish the connection:

Check Wireless Connection:

• Make sure your printer is within range of the wireless router.
• Ensure that the wireless network is working and other devices can connect.

Restart Devices:

• Restart your printer, computer, and wireless router. Turn them off for 30 seconds before turning them back on.

Reconnect the Printer to Wi-Fi:

• On the printer control panel, navigate to the Network or Wireless settings.
• Run the Wireless Setup Wizard to connect the printer back to your wireless network.

Update Printer Drivers:

• Visit the HP Support website to check for and download any available driver updates for the HP ENVY 6000.

Check Printer Network Status:

• Print a Network Configuration Page from the printer to verify the network settings.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that can automate diagnosis and repairs for the printer network issues.

Check Firewall Settings:

• Ensure that your firewall or antivirus software is not blocking the printer's connection. You might temporarily disable the firewall to test the connection.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,