printer keeps going offline since upgrade to windows 11 - cannot get it to go online

[ryking]

Although the printer shows a blue solid wifi light, the IP address of the printer (192.168.1.16) is not alive on my network.  So HP Smart App and  cannot see it it and neither can print and scan doctor.  Have now uninstalled software and removed printer but cannot reinstall software as HP Smart cannot see printer.

[sandytechy20]

@ryking

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[ryking]

printer is a HP Envy 6000. 

The problem was a fundamental network issue.  The printer was not taking an IP address or even if the router shown it had allocated one, it never responded to a ping so neither HP Smart nor the Print and Scan doctor could find the printer.

I think I have fixed it.  Its back online and staying online.

I have a BT wifi with 3 additional disks to provide complete wifi throughout my property.  Unfortunately to work all 4 devices (The Router and 3 disks) shared the same SSID.  I did get a message on one of the information sheets I can print directly from the printer that gave a warning  about there being multiple devies with the same SSID.

So I turned off all the disks and restarted the computer and printer.   I even deinstalled the printer but then I could not reinstall it using HP SMart - the program just hung. 

I did however, install it using my phone.

I have now restarted all the disks and its still working OK.  It now always respond to a ping.

So having multiple SSIDs of the same value was the cause I think.

[sandytechy20]

@ryking

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.