printer laser jet proM102w is offline how to get online - have not been able to find a solution onl

[larry1991]

Have not been able to find online how to get my printer back online. cannot afford to pay Just Answer $100.00 for the answer and cannot afford to pay teck support $400.00 for the answer. Thank you for any help in advance and have a wonderful day! - Larry

[Kuroi_Kenshi]

Hi @larry1991,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP LaserJet Pro M102w printer offline issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer and Network Connection:

• Ensure the printer is turned on and has a stable network connection.
• Make sure the Wireless light on the printer is solid, indicating a connection to the network.

Restart Devices:

• Power off your printer and unplug it for about 10 seconds, then plug it back in and turn it on.
• Restart your computer and ensure it's connected to the same network as your printer.

Check Printer Status:

• On your computer, go to "Devices and Printers" (Windows) or "Printers & Scanners" (macOS).
• Right-click on your printer, and ensure the checkbox for "Use Printer Offline" is not selected.

Re-add the Printer:

• Sometimes removing and re-adding the printer can resolve offline issues. Delete the current printer instance and add it again.
• For Windows, go to "Devices and Printers", click 'Add a printer' and select your printer from the list.
• For macOS, go to "Printers & Scanners" in "System Preferences", click the '+' button, and add your printer.

Firewall and Security Software:

• Check if your firewall or antivirus software is blocking the printer's communication with your computer. Temporarily disable it to see if the printer comes online.

Update Printer Drivers:

• Ensure you have the latest printer drivers installed. Visit the HP Customer Support - Software and Driver Downloads page and search for your printer model to download and install the latest drivers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,