printer not being recognized by wifi

[DAB61]

cant connect to wifi

[zoey7886]

@DAB61, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wi-Fi Connection Issues with HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer is not being recognized by your Wi-Fi network, follow these steps to troubleshoot and resolve the issue:

1. Restart Devices

Restart your computer or mobile device, printer, and router to clear any error states.

• Press the power button to turn off the printer. Disconnect the power cord if necessary.
• Turn off the connected computer or mobile device.
• Restart the router.
• Reconnect the power cord to your printer and plug it directly into a wall outlet.
• Turn on the computer or mobile device.
• Ensure both the printer and device are connected to the same network.

2. Check the Printer and Network Connections

Ensure your printer is within range of the router, typically within 8 meters (26 feet). Check the Wireless light on the printer's control panel; if it's solid blue, the printer is connected to the network.

• Check the network status on your computer or mobile device, and ensure it's connected to the correct network.
• Avoid connecting to public or guest networks.

3. Restore Wi-Fi Setup Mode

For printers with a touchscreen, access the Wireless or Setup menu and select "Restore Network Settings". For printers without a touchscreen, use buttons on the printer to restore Wi-Fi setup mode.

• Return to the app or software within two hours to find and set up your printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,