printer not connected once in a while

[e2700jt]

the printer is not connected to the network shows up once in a while. I went through the diagnostic & fixing program went through the network and test page successfully.

Yet the same message still shows up on my laptop. Any ideas?

[zoey7886]

@e2700jt, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Network Connection Issues with HP DeskJet 2755e Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like your HP DeskJet 2755e printer intermittently disconnects from the network despite passing network and test page diagnostics. Here are some steps to resolve the issue:

1. Verify Network Connection

Ensure that your printer is consistently connected to the correct wireless network:

• Go to the printer’s control panel.
• Press the Wireless button to view the network status and IP address.
• Ensure it matches the network your laptop is connected to.

2. Restart Devices

Power cycle your devices:

• Turn off your printer, router, and computer.
• Wait for about 10 seconds and then power them back on in the order: router, printer, computer.

3. Update Printer Firmware

Outdated printer firmware can cause connectivity issues. Check for firmware updates:

• Download and install any available firmware updates from HP Support and Driver Downloads.

4. Check Network Configuration

Sometimes network configuration settings need verification:

• Ensure router settings do not block the printer.
• Disable any VPN connections during printer setup as they can interfere with network discovery.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,