printer not connected to wifi

[AC808]

Printer not connected to wifi

[VikramTheGreat]

Hi @AC808,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble connecting the printer to a Wifi network. Let's try to get your HP Neverstop Laser 1001nw connected to Wi-Fi. Here are some steps you can follow:
 

Check Wi-Fi Settings:

• Ensure your Wi-Fi router is turned on and functioning properly.
• Make sure your printer is within range of the Wi-Fi signal.

Use HP Smart App:

• Download and install the HP Smart app on your computer or mobile device.
• Open the app and follow the on-screen instructions to add your printer.
• The app will guide you through connecting the printer to your Wi-Fi network

Perform Factory Reset on the Printer:
      ● On the System tab, click Service. 
      ● In the Restore Defaults area, click the Restore Defaults button. 
      ● The printer automatically restarts.
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @AC808,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support