printer not connecting to WiFi

[DenisD1]

My PC says it recognises this printer but will not connect to it via Wi-Fi.      This is after I upgraded my TalkTalk broadband 2 days ago from Fibre65 (on which the printer was set up perfectly using HP Smart) to Fibre 500.  Unfortunately that app can no longer connect to the printer, although it recognises its existence.  The assumption is that  Fibre 500 is better than Fibre 65 so I did not expect any  connection issues.    The new router is an Amazon eero 6 Pro.  Everything works better -  except my printer Envy6032e.  It appears that the upgrade has resulted in dropping the Wi-Fi connection as the blue Wi-Fi button continues to flash.  I have tried connecting via my PC  but that does not work, in fact it briefly shuts off the internet connection in the process and then immediately afterwards reinstates it.  I have uninstalled and reinstalled the printer but that does not cure the problem.  I am left with  having to use a connecting cable to get anything to print.   There are lots of instructions which I can print directly from the printer but I can find nothing that helps.   Until I get the Wi-Fi connection back I won't get Instant Ink supplies automatically.   Any suggestions would be gratefully received.

[Nal_NR]

Hi @DenisD1,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.

Restart devices

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Follow the rest of the troubleshooting from this document. 

Update Firmware. 

Hope this helps! Keep me posted for further assistance.
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