printer not connecting to internet

[stella75]

HP printer 2700 wifi signal keeps blinking. Cant print anything says offline. Have this issue all the time

[Garp_senchau]

@stella75, 

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing issues with your HP DeskJet 2700 printer's Wi-Fi signal constantly blinking and the printer status showing as offline, follow these troubleshooting steps:

1. Update Printer Firmware

First, ensure that your printer firmware is up to date. Follow these steps to update it:

• Visit the HP Software and Driver Downloads page.
• Enter your printer model and download the latest firmware available.

2. Connect the Printer to Wi-Fi Direct

To establish a Wi-Fi connection directly to your printer, follow these steps:

• Print a Printer Information Page by pressing the Information button on your printer to acquire the Wi-Fi Direct name and password.
• On your computer, click the Wireless icon and select Wi-Fi. Choose your printer (e.g., DIRECT-9F-HP DeskJet Plus 4100) from the network list and click Connect.
• Enter the Wi-Fi Direct password when prompted.

3. Restart Devices

Restart your computer, mobile device, printer, and router to clear any error states:

• Turn off the printer using the Power button. Disconnect the power cord if necessary.
• Restart your computer or mobile device.
• Restart the router.
• Reconnect the printer's power cord to a wall outlet and turn it back on.

4. Check Printer and Network Connections

Ensure your printer and computer/mobile device are connected to the correct network:

• Move the printer closer to the router to improve signal strength.
• Ensure the Wireless light on the printer is solid blue, indicating a connection.
• Check the network status on your computer or mobile device.

5. Run Diagnose & Fix Tool

Use the HP app's Diagnose & Fix tool to address connection issues:

• Download and open the HP app.
• Select your printer and click on Diagnose & Fix. Follow the instructions to resolve any issues found.

6. Re-add the Printer in the HP App

Remove and re-add your printer in the HP app to refresh the connection:

• Ensure the printer is connected to the same network as your computer or with a USB cable.
• Remove the printer from the HP app and then re-add it.

Reference:

• HP DeskJet 2700, 2700e, Plus 4100, 4100e All-in-One Printers - The printer is offline, the wireless ...
• HP printer is offline or unavailable | undefined

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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