printer not printing double sided

[leasims]

My printer won't print double sided. It is a HP ENVY 6458e printer.

[leasims]

Please provide help printing on both sides of paper.

[Alden4]

Hi @leasims,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To enable and troubleshoot double-sided printing on your HP ENVY 6458e printer, follow these steps.

Verify Printer Capability

The HP ENVY 6458e supports manual double-sided printing. This means the printer does not flip the paper automatically but will provide instructions to flip it manually.

Enable Double-Sided Printing in the Print Dialog

On Windows:

1. Open the document you want to print and click File > Print.
2. Select your HP ENVY 6458e printer.
3. Click Printer Properties or Preferences (this option varies based on the application).
4. Look for an option such as Two-Sided Printing or Duplex Printing.
   • If you see Manual Two-Sided Printing, enable it.
5. Click OK, then print.
   • The printer will pause and display instructions to flip and reload the paper.

On Mac:

1. Open your document and click File > Print.
2. Click Show Details to expand the print dialog (if not already expanded).
3. Under the Layout tab, check Two-Sided.
4. Select Manual if prompted.
5. Follow the printer's instructions to reload the pages for the second side.

Ensure Paper Settings are Correct

• Make sure the paper size and type in the printer settings match the paper you’re using.
• Avoid using thick or specialty paper that may cause jams during manual duplexing.

Printer Firmware and Software Update

• Update Printer Firmware: Open the HP Smart app or visit HP Support to ensure your printer has the latest firmware.
• Update Drivers: Ensure your computer has the latest drivers. Visit the HP ENVY 6458e support page.

Perform a Test Print

Test the double-sided feature with a simple document to ensure it's working as expected.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support