printer off line and wont print anything

[MiraK1]

printer off line and wont print anything

[VikramTheGreat]

Hi @MiraK1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it feels when your printer shows “Offline” and refuses to print, especially when you need something urgently. Let’s fix this step by step:

Quick Fix Steps

1. Check Connections
   • Make sure your printer is powered on and connected to the same Wi-Fi network as your computer.
   • If using a USB, ensure the cable is firmly plugged in.
      
2. Restart Devices
   • Power off your printer, router, and computer for 60 seconds, then restart them.
      
3. Set Printer Online
   • On Windows: 
     • Go to Control Panel → Devices and Printers.
     • Right-click your printer → See what’s printing → Printer menu → Uncheck Use Printer Offline.
   • On macOS: 
     • Open System Settings → Printers & Scanners.
     • Remove and re-add the printer.
        
4. Update HP App
   • Open the HP App and click Refresh or Reconnect.
   • If the printer still shows offline, remove it and add it again.
      
5. Run HP App (Windows)
   • Download here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.

🔗 Helpful HP Guide: HP printer is offline or unavailable | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat