printer offline and cannot connect to wireless . wireless not showing in the settings.

[Josok]

printer offline and cannot connect to wireless . wireless not showing in the settings.

[VikramTheGreat]

Hi @Josok,
 

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP printer shows offline, and the wireless option disappears from settings. This usually happens after a network reset or firmware glitch. Let’s go through the steps to fix this:

Why Wireless May Not Show

• The printer lost its network configuration after a reset.
• Wireless radio is disabled in printer settings.
• Firmware corruption or outdated software.
• Printer stuck in USB-only mode after driver reinstall.

Recommended Fix Steps

1. Power Cycle Everything

• Turn off the printer, router, and computer.
• Wait 60 seconds.
• Turn on the router → wait for full connectivity.
• Turn on the printer → wait until ready.

2. Restore Wireless Settings on Printer

For printers without a touchscreen:

• Press and hold the Wireless and Cancel buttons together for 5 seconds.
• This resets wireless settings and enables Wi-Fi radio.

(For touchscreen models: Settings → Network Setup → Restore Network Defaults.)

3. Reconnect Using HP App

• Download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open HP app → Add Printer → follow prompts.
• Ensure the printer and PC are on the same 2.4 GHz Wi-Fi network.

4. Update Printer Firmware

• Go to Official HP® Support.
• Enter your printer model.
• Download and install the latest firmware.

Official HP Guide: 👉Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat