printer offline - can't select as default

[moondeva]

despite many many run throughs of troubleshooter and hp scan Dr. and chat bot and restarts I keep getting an offline message.

Also as I go through the scan doctor it asks me if I want to change the printer to the default printer Y/N. But when I click Yes, nothing happens! And when I try to manually set the printer as the default through the print manager window, there is no option there to do that. I've been trying to figure this out for 2 days.

[sandytechy20]

@moondeva

Welcome to the HP support community.

I am glad to assist you with the printer offline errors.

.

Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

3. Swipe up on the display, and then touch Reports.

4. Touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.