printer offline or unavailable

[lion24]

I made an internet provider change at home and now my printer cannot connect to the internet, I tried all the steps in the app to reconnect the printer but nothing seems to work .

[zoey7886]

@lion24, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Connection Issues After Changing Internet Provider! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is offline or unavailable after changing your internet provider, follow these steps to reconnect it to the network:

1. Check the Network Connection

• Make sure the new Wi-Fi network is working correctly by connecting other devices (like a smartphone or computer) to the network.
• Move your printer closer to the Wi-Fi router to ensure a strong signal.

2. Reconnect the Printer to the Network

Follow these instructions based on your printer's control panel type:

Printers with a touchscreen control panel:

• Open the Setup, Network, or Wireless settings menu.
• Select Wireless Setup Wizard.
• Follow the instructions to select your network name and enter the new password.

Printers without a touchscreen control panel:

• Press and hold the Wireless button on the printer for five seconds or until the wireless light starts to flash.
• Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins.
• The printer's wireless light will stop flashing when the connection is complete.

3. Restart Devices

• Restart the printer, router, and the device (computer or mobile device) you are using to connect the printer.
• Disconnect and reconnect the power cords to each device to ensure a fresh start.

4. Restore Wi-Fi Setup Mode

• Printers with a touchscreen control panel: Open the Wireless or Setup menu, select Network Setup or Settings, and then choose Restore Network Settings.
• Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.

5. Update Printer Drivers

• Ensure that the latest drivers and firmware for your printer are installed. Download the HP Smart app for the guided setup and updates. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,