printer offline

[jewlzjemz13]

I recently got a new router with a new username and password and it seems as if my printer is not connected to it. How do I set that up?

[A_Gayathri]

Hi @jewlzjemz13,

Welcome to the HP Support Community

I understand you are facing an issue printer offline with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Shade2019]

Thanks, Gaya for your response. Fortunately, I got the problem solved by changing the band in my Windows 10 laptop from 5Ghz to 2.4Ghz to match the printer and reinstalling it. The new Router automatically changed the laptop's Ghz to 5, so that was the problem.

Ken2019

[A_Gayathri]

@Shade2019,

Thank you for your response, I really appreciate your efforts. If you need further assistance feel free to reach out to us. 

Have a great day ahead!