printer offline

[Dee0167]

I have an HP DeskJet2855e printer. Shows as being connect to wireless, but offline. I am trying to print from my Mac. Have also tried from a Windowd PC that is quite old (2009 era).

[Max3Aj]

Hi @Dee0167, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP DeskJet 2855e printer shows as connected to Wi-Fi but is offline, here are a few troubleshooting steps you can try:

Restart Devices

• Power cycle the printer: Turn it off, unplug it from power for 30 seconds, then turn it back on.
• Restart your Mac, Windows PC, and router.

Check Printer Connection

• On the printer, press the Wireless button (📶) to check if it's connected to Wi-Fi.
• Print a Wireless Network Test Report:
  1. Press and hold the Information button (i) until all buttons light up.
  2. Press the Information (i) + Wireless (📶) buttons together.
  3. This will print a report showing connection status.
  4. Look for "Connected" or "Disconnected" in the report.

Ensure Correct Printer Selection on Mac

• On your Mac, go to:
  • System Settings > Printers & Scanners > Select the HP DeskJet 2855e.
  • Make sure it is not paused.
  • If the printer appears twice (one as Bonjour and another as AirPrint), delete both and re-add the AirPrint one.

Reset the Printing System (Mac)

• Go to System Settings > Printers & Scanners.
• Right-click on the printer list and select Reset Printing System.
• Re-add the printer and select AirPrint instead of HP Smart.

Check Printer Status on Windows

• Open Control Panel > Devices and Printers.
• Right-click on the printer and uncheck Use Printer Offline if selected.

Reconnect the Printer to Wi-Fi (if needed)

If the printer is not connected, reconnect it using Wi-Fi Setup Mode:

1. Press and hold the Wireless (📶) and Cancel (❌) buttons together until the power light flashes.
2. Use HP Smart on your Mac/PC to reconnect it to your Wi-Fi.

Reinstall HP Smart

If the issue persists:

• Uninstall HP Smart on your Mac and Windows PC.
• Download and reinstall it from the Mac App Store or HP's website.
• Use HP Smart to re-add the printer.

You may also refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support