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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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printer offline

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HP Officejet 8020 series
Microsoft Windows Server 2019

cant get printer off line after moving to another house

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Welcome to HP Support Community

I would like to help


Do you have the login credentials to your new Network? Like Network Name and Password?


Also please note that this printer only connects to 2.4 GHz Network and if your new Router or connection is Dual Band, contact your ISP and ensure they created 2 different SSID for 2.4 GHz and 5 GHz.


Then you can connect your printer to the 2.4 GHz even though your other devices are connected to the 5 GHz


Thank you

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