printer offline

[elMarko1]

HP6ECC6B office jet 3830 says offline.

It is connected to wifi, wifi works, same wifi as laptop, 

Have restarted, deleted wifi and reconnected, it's set as default printer.

properties: This device is working properly.

driver 10.0.19041.1 6/21/2006

HP printer/scan doctor does not work...says "unknown port" then freezes

used to work fine. don't know what changed.

on google fiber network, at one point to get an app to work fiber had me split the feed into a 5g and a 2g system so I thought that might be it because the printer can't see the 5g system so I reverted laptop back to the regular system but still wont' print

any help appreciated.

[sandytechy20]

@elMarko1

Welcome to the HP support community.

I am glad to assist you with the printer offline errors, follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. From the Home screen, touch (Wireless) and then touch Settings.

2. Touch Print Reports. and then touch the Network configuration Page or Wireless Test Report.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.