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- HP Community
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- Printer Wireless, Networking & Internet
- printer offline

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03-22-2025 10:50 AM
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@Squatch97401 wrote:I can't print remotely. Offline
"Remote Printing" requires that the printer be connected to the Internet via Web Services.
Start here
HP printers - Managing the printer internet connection (Web Services)
Web Services is used to connect the printer to the Internet.
Web Services recognizes the printer and hands it to whatever service is "next".
For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.
Troubleshooting Web Services
HP printers - Cannot connect to Web Services
What else?
Offline Condition
Although the printer appears to be switched on, it does not communicate with other devices on your network.
What you do to correct the issue depends on the underlying cause.
Microsoft - Troubleshooting offline printer problems in Windows
Consider >> Restart All
Restart Everything, including the router that controls your network
Next,
Offline - Known solutions, presented in the order to be completed / considered
HP printer is offline or not responding - Windows / Mac
Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)
And
TKB Article contributed by HP SofiaML
TKB - HP printer is offline or unavailable
AND
Wireless Troubleshooting
Switch Off VPN –
and
Troubleshoot a Wi-Fi connection to an HP printer
HP Printers - Using a Wireless Network Test Report
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Message Content References
User Guide – HP OfficeJet Pro 8710 Series
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 8710 All-in-One Printer series
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