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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

I can't print remotely.  Offline

1 REPLY 1
HP Recommended

@Squatch97401 

 

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@Squatch97401 wrote:

I can't print remotely.  Offline


"Remote Printing" requires that the printer be connected to the Internet via Web Services.

 

Start here

 HP printers - Managing the printer internet connection (Web Services)

 

Web Services is used to connect the printer to the Internet. 

 

Web Services recognizes the printer and hands it to whatever service is "next". 

 

For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.

 

Troubleshooting Web Services

  HP printers - Cannot connect to Web Services

 

What else?

 

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

 

What you do to correct the issue depends on the underlying cause.

 

 Microsoft - Troubleshooting offline printer problems in Windows

 

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

 

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

 

 

AND

Wireless Troubleshooting

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

 

 HP Printers - Using a Wireless Network Test Report

 

 

=================================

Message Content References

 

 User Guide – HP OfficeJet Pro 8710 Series

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8710 All-in-One Printer series

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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