printer offline

[Tammy2815]

Printer offline

[Jerry_57]

Hi @Tammy2815,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your printer is having an offline issue.

Restart devices:
 

Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that you are attempting to print from.

If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.

If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.

Note:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Kindly perform the other steps and follow the document below:

HP printer is offline or unavailable | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support