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Locked

‎08-19-2025 11:37 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a new wifi router so I need to set my printer up for wifi printing.  I cannot get into Network Setup because the printer is asking for a password.  

 

I've tried admin, 000000, 123456, 12345678, 0000, 1234

 

I've looked at every label on the device but there is no PIN.  

 

I would be grateful for some advice please.    

 

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2025 07:59 AM

HP Recommended

Hi @01DCJ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is to be locked out of your printer just when you're trying to reconnect it to a new Wi-Fi network. Here's how you can reset your HP Color LaserJet Pro MFP M281fdw and clear the admin password so you can start fresh.

This method will reset all settings, including the admin password and Wi-Fi configuration:

Hard Reset via Touchscreen Panel

  1. Power off the printer.
  2. Power it back on, and as soon as the HP logo appears, press and hold the lower-right corner of the touchscreen.
  3. Keep holding until you see “Permanent Storage Init” or a similar message.
  4. The printer will reboot and restore to factory default settings, including clearing the admin password


After Reset: Reconnect to Wi-Fi

Once the reset is complete:

  1. On the touchscreen, go to Network Setup > Wireless Settings.
  2. Choose Wireless Setup Wizard and follow the prompts to connect to your new Wi-Fi network.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-21-2025 07:59 AM

HP Recommended

Hi @01DCJ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is to be locked out of your printer just when you're trying to reconnect it to a new Wi-Fi network. Here's how you can reset your HP Color LaserJet Pro MFP M281fdw and clear the admin password so you can start fresh.

This method will reset all settings, including the admin password and Wi-Fi configuration:

Hard Reset via Touchscreen Panel

  1. Power off the printer.
  2. Power it back on, and as soon as the HP logo appears, press and hold the lower-right corner of the touchscreen.
  3. Keep holding until you see “Permanent Storage Init” or a similar message.
  4. The printer will reboot and restore to factory default settings, including clearing the admin password


After Reset: Reconnect to Wi-Fi

Once the reset is complete:

  1. On the touchscreen, go to Network Setup > Wireless Settings.
  2. Choose Wireless Setup Wizard and follow the prompts to connect to your new Wi-Fi network.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎08-21-2025 02:07 PM

HP Recommended

this worked perfectly.  Thank you Vikram the Great! 

Was this reply helpful? Yes No

‎08-21-2025 02:35 PM

HP Recommended

Hi @01DCJ,

That’s fantastic to hear! 🎉 I’m really glad it worked out smoothly for you. Thank you as well for the kind words; they mean a lot.

If you need any assistance in the future, please do keep us posted

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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