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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎11-05-2020 12:14 PM - edited ‎11-05-2020 12:20 PM

HP Recommended
Product: HP wireless printer

My printer has a faulty wireless antenna, as diagnosed by Staples support.  The tech that I worked with says it cannot be repaired and that I should return it to Staples.  It is still under manufacturers warranty.  I tried to return it but Staples has a 14 day return policy and was told that HP should honor their warranty and replace the printer...so right now I have no working printer and have been unable to return it or get it replaced.  What should I do??  I have a Staples product protection and tech help but cannot file a claim because the printer is still under manufacturers warranty.  I would like a printer replacement/ or my money back.

Category:
1 REPLY 1

‎11-19-2020 08:08 AM

HP Recommended

@sandra_2020, Welcome to the HP Support Community!

 

What model printer are you using?

We have to run a wireless test on the printer to confirm if the wireless radio is not working.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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