• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-05-2020 12:14 PM - edited ‎11-05-2020 12:20 PM

HP Recommended
Product: HP wireless printer

My printer has a faulty wireless antenna, as diagnosed by Staples support.  The tech that I worked with says it cannot be repaired and that I should return it to Staples.  It is still under manufacturers warranty.  I tried to return it but Staples has a 14 day return policy and was told that HP should honor their warranty and replace the printer...so right now I have no working printer and have been unable to return it or get it replaced.  What should I do??  I have a Staples product protection and tech help but cannot file a claim because the printer is still under manufacturers warranty.  I would like a printer replacement/ or my money back.

Category:
1 REPLY 1

‎11-19-2020 08:08 AM

HP Recommended

@sandra_2020, Welcome to the HP Support Community!

 

What model printer are you using?

We have to run a wireless test on the printer to confirm if the wireless radio is not working.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.