printer sees MAC and network, does

[knifeman98]

cannot add printer, or print to a network, on wi-fi

[Hawks_Eye]

Hi @knifeman98 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you're having trouble adding or printing to your HP Smart Tank 7301 from macOS Big Sur over Wi-Fi, here are a few steps you can take to resolve the issues:

Ensure Printer and Device Connectivity:

• Ensure your Mac and the HP Smart Tank 7301 are on the same Wi-Fi network.
• Verify that the Wi-Fi signal is enabled on the printer. If there's a Wireless light or icon on the printer, make sure it is illuminated indicating Wi-Fi is active.

Check Network Quality:

• Move the printer and your Mac closer to the Wi-Fi router to improve signal strength.
• Restart the router by unplugging its power source, waiting for 15 seconds, and then plugging it back in. Allow a few minutes for it to restart.

Restart Devices:

• Restart both the printer and your Mac to clear potential errors that might affect network connectivity.
• Wake the printer from sleep mode by touching its touchscreen or pressing the Power button.

Verify the HP Smart App Setup:

• Ensure the HP Smart app is installed on your Mac from the Mac App Store.
• Open the HP Smart app and sign in to your HP account. If you don't have an account, create one.

Add the Printer in HP Smart App:

• In the HP Smart app, click "Add Printer" or the "+" icon and follow the prompts to reconnect your printer.
• If needed, enter your Wi-Fi password for connection verification.

Print a Wireless Test Report:

• Search the HP Customer Support website for your printer model and locate instructions for printing a wireless test report. Evaluate this report for troubleshooting insights.

HP Support Resources:

• Visit the HP Printer Setup for additional assistance.

By performing these steps, you should be able to successfully add and print to your HP Smart Tank 7301 using macOS Big Sur over Wi-Fi.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye