printer shows offline

[Konisetty]

Dear All,

my printer shows offline, i have tried with switch off and Switch on but not worked, could you please guide something here

[Kuroi_Kenshi]

Hi @Konisetty,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printer Offline Error (E0)!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Ensure that your printer is properly connected to your network or computer. If it's a wired connection, check the cables. If it's wireless, make sure your Wi-Fi connection is active.

Restart Printer and Computer:

• Sometimes a simple restart can resolve connection issues. Turn off your printer and computer, wait a minute, and then turn them back on.

Set Printer Online:

• On your computer, go to Devices and Printers via the Control Panel.
• Right-click on your printer and select See what's printing.
• In the window that opens, click on Printer at the top and uncheck Use Printer Offline if it's selected.

Driver Update:

• Ensure your printer drivers are up-to-date. You can download the latest drivers from the HP website specific to your printer model.

Network Troubleshooting:

• Run the Network Troubleshooter on your PC: Go to Settings > Network & Internet > Status > Network troubleshooter.

Check Printer Error Code E0:

• Review your printer model's documentation or HP's support site to understand what E0 signifies. This could indicate a specific issue that needs addressing, often related to connectivity or hardware concerns.

Reinstall Printer:

• On your PC, you can try uninstalling and then reinstalling your printer:
  • Go to Devices and Printers.
  • Right-click the printer and choose Remove device.
  • Use the Add Printer wizard to reinstall it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,