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Locked

‎12-23-2022 10:35 AM - edited ‎12-23-2022 10:36 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

Since change of router about two weeks ago, printer cannot connect with hp+, is described as "offline" and attempts to reset, reinstall or any other suggested actions yield no improvement. Printer screen indicated no wifi and efforts to remedy by reset etc result in statement settings are locked by the" installer" but I did no such thing....

1 REPLY 1

‎12-23-2022 11:19 AM

HP Recommended

@cmcod 

 

Please use the following Guide:


                   https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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