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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- printer wifi password

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 REPLY 1
09-22-2024 10:09 AM
Hi @bayag,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're dealing with an issue regarding your HP Smart Tank 515 printer. Here’s how to find or reset the Wi-Fi password and troubleshoot the "missing paper" issue:
Wi-Fi Password
- Check the Printer Display: If the printer has a touchscreen, you can usually find the Wi-Fi password in the settings or network menu.
- Router Label: Sometimes, the default Wi-Fi password is printed on a label on the router itself.
- HP Smart App: If you have the HP Smart app installed on your device, you can check the network settings there to find the connected Wi-Fi details.
- Reset the Wi-Fi Settings: If you can't find the password, you can reset the printer's Wi-Fi settings and reconnect it to your network. Refer to the printer's manual for instructions on how to do this.
Missing Paper Issue
- Check Paper Tray: Ensure the paper is loaded correctly in the tray. The paper guides should be snug against the paper without bending it.
- Paper Type and Size: Make sure you’re using the correct type and size of paper for your printer.
- Clear Paper Jams: Check for any paper jams in the printer. Remove any stuck paper carefully.
- Printer Reset: Sometimes a simple reset can help. Turn off the printer, unplug it for a minute, then plug it back in and turn it on.
Refer to this document: HP Smart Tank 515 Wireless All-in-One User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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