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Locked

‎12-07-2022 07:14 PM

HP Recommended

printer will not connect to my Wi-Fi

Category:
4 REPLIES 4

‎12-08-2022 04:43 AM

HP Recommended

What kind of setup did you try? I recently setup a new Smart Tank 7005 printer using HP Smart and the utility took care of everything. My Tank works thru my network now.

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‎12-13-2022 08:19 AM

HP Recommended

Hi @bigfoot73,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information,

Have you done any changes to your router network or software?

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or 5Ghz network?
 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you can refer to this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎12-15-2022 08:21 AM

HP Recommended

Hi @bigfoot73,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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‎12-17-2022 08:29 AM

HP Recommended

Hi @bigfoot73,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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