printer will not go online

[glsans]

Tried everything that was given to me but still will not connect to the internet

[Jerry_57]

Hi @glsans,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP printer is unable to connect to the internet. Here are several steps you can take to diagnose and resolve the issue:
 

Check Network Connection:
 

• Ensure that your printer is connected to the same wireless network as your computer.
• Make sure the wireless connection is active and that your wireless router is working properly.

Restart Devices:
 

• Power off your printer and wireless router.
• Wait for about 30 seconds before turning them back on.

Check Printer Network Settings:
 

• Print a Network Configuration Page from your printer’s menu to check its network settings.
• Ensure that the printer is connected to the correct network.

Update Printer Firmware:
 

• Ensure your printer firmware is up-to-date. Updated firmware can fix bugs and improve connectivity.

Disable Firewalls Temporarily:
 

• Temporarily disable firewalls on your computer to see if they are blocking the printer from connecting.

Reset Network Settings:
 

• For some printers, you may have the option to reset the network settings back to default and reconnect to the network again.

Manual IP Configuration:
 

• Configure the printer with a static IP address to avoid network conflicts.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support