printer won’t connect to app unless phone is connected to the printer wifi

[krystal08]

my printer won’t connect or let me print unless i’m connected to the direct printer wifi. it only will show in the hp app if i’m connected through its wifi. it’s connected to the internet but on the app it says it’s not. what can i do to use it?

[Sneha_01]

Hi @krystal08 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer only connects to the HP app when your phone is connected to the printer's direct Wi-Fi, but you want to print over your home Wi-Fi network, follow these steps to troubleshoot the issue:

Reconnect Printer to Wi-Fi:

• Ensure that your printer is connected to your home Wi-Fi network. You can do this from the printer’s control panel:
  • Go to Setup > Network > Wireless Setup Wizard.
  • Select your home Wi-Fi network and enter the password.

Check Printer Connection:

• Print a network configuration page from the printer’s settings to verify it is connected to your home network.

Update the HP Smart App:

• Ensure you have the latest version of the HP Smart app installed on your phone. Update it if necessary.

Remove and Re-add the Printer in the App:

• Open the HP Smart app and remove the printer from the list. Then, use the app to add the printer again while connected to the same Wi-Fi network.

Enable Network Discovery:

• On your phone, ensure that network discovery is enabled in your Wi-Fi settings. This helps devices on the same network find each other.

Check Firewall Settings:

• If you’re using a router with advanced security settings, check to make sure it’s not blocking the printer’s IP address.

Use the Same Network:

• Make sure your phone and the printer are connected to the same Wi-Fi network. If you have multiple networks (like a 2.4 GHz and 5 GHz), ensure both devices are on the same one.

Reset Network Settings:

• If the issue persists, you might want to reset the network settings on the printer and reconnect it to your Wi-Fi.

Restart Devices:

• Restart both your printer and smartphone to refresh the connection

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support