printer won't connect to laptop or print

[Tash80]

My Smart Tank Printer all of a sudden won't connect to laptop or print, app on laptop isn't working at all what should I do?

[Raj_05]

Hi @Tash80,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Smart Tank Wireless 455 printer is not connecting to your laptop or not printing, there are several troubleshooting steps you can take to resolve the issue. Here are some suggestions.

Check Connection:

• Ensure that both the printer and the laptop are connected to the same Wi-Fi network.
• Make sure that there are no connectivity issues with your Wi-Fi network.

Restart Devices:

• Power off both your printer and laptop.
• Wait for a few minutes, and then power them back on.
• Try to reconnect and print again.

Update Drivers:

• Make sure you have the latest printer drivers installed on your laptop. You can visit the official HP website to download and install the latest drivers for your printer model.

HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your laptop.
• If the app is not working, try uninstalling and reinstalling it.

Printer Troubleshooter:

• Use the built-in printer troubleshooter on your laptop to diagnose and fix common printing problems.
  • On Windows: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer.
  • On Mac: Go to System Preferences > Printers & Scanners > Select your printer > Open Print Queue > Printer > Run Print Troubleshooter.

Check Printer Status:

• Ensure that there are no error messages or issues displayed on the printer's control panel.
• Check for any paper jams, low ink levels, or other issues.

Reset Printer Settings:

• Reset the printer to its default settings. Refer to your printer's manual for instructions on how to do this.

Firewall/Antivirus:

• Sometimes, security software can interfere with printer connections. Temporarily disable your firewall or antivirus and check if the issue persists.

Reinstall Printer:

• Remove the printer from your laptop's list of devices and reinstall it.
  • On Windows: Go to Settings > Devices > Printers & scanners, select your printer, and click Remove device. Then, reinstall the printer.
  • On Mac: Go to System Preferences > Printers & Scanners, select your printer, and click the minus (-) button. Then, add the printer again.

By following these steps, you should be able to troubleshoot and resolve the connectivity and printing issues with your HP Smart Tank Wireless 455 printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support