printer won't print. Ink levels are fine. paper is loaded

[Libby28]

printer won't print from my computer but prints from husband's computer. Wireless connection. Ink is fins and paper is loaded.

[A_Gayathri]

Hi @Libby28,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The printer won't print. Ink levels are fine. paper is loaded on your HP Envy photo 7155 all-in-one printer, Here are some steps you can take to troubleshoot and resolve the problem.

May I know if you are getting an error message on your Computer?

1. Update Firmware: It's a good practice to ensure your printer has the latest firmware. You can check HP's official website for firmware updates and follow the instructions to update your printer's firmware.
2. Check Network Connection: Since you mentioned the printer is connected to the internet, ensure that the Wi-Fi connection is stable. Reboot your router and try reconnecting the printer to the network.
3. Reinstall Printer Software: If none of the above steps resolve the issue, you might consider uninstalling and reinstalling the printer software on your computer. This can often address software-related problems.

I hope this helps.

Take care and have a good day.

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