cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
73
Flag Post

printer won't print from computer, says we're not connected

HP Recommended
HP Envy 7640

HP Envy7640 says cannot print. Connect printer to update Instant ink status. Printer plugged in  and to the computer.  I have done all suggestions for days , still no resolution.

 

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
17,200 17,199 1,153 1,365
Message 2 of 2
Flag Post
HP Recommended

@boo900876, Welcome to the HP Support Community!

 

I understand you are not able to print. Let us try these steps:

 

Restart the router, the printer, and the PC

Make sure the printer is connected to the internet

 

Follow the steps mentioned in this document - 'Connect Printer to Update Status' Message Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation