printer won't print from online

[1s-sMonty]

My printer  will print offline, but not from documents online

[Hawks_Eye]

Hi @1s-sMonty 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the issue. Since your HP Color LaserJet Pro MFP 3301fdw prints local/offline documents successfully but does not print content from online sources (such as web pages, PDFs opened in a browser, or cloud-based documents), the printer hardware is working and the focus should be on the Windows printing path, browser, or print service communication.

Please try the following recommended checks:

Confirm the printer is set as the default printer

• Open Settings > Bluetooth & devices > Printers & scanners.
• Select the HP Color LaserJet Pro MFP 3301fdw.
• Ensure it is set as the default printer.

Test printing from a different browser

• If the issue occurs in Microsoft Edge, try printing the same online document from another browser.
• This helps determine whether the issue is browser-related.

Print a web page as PDF first

• From the online document or webpage, choose Print > Microsoft Print to PDF.
• Save the PDF locally.
• Open the saved PDF and print it to the HP printer.

Restart the Windows Print Spooler

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler.
• Right-click and select Restart.

Remove and re-add the printer

• In Printers & scanners, remove the HP printer.
• Restart the computer.
• Add the printer again and allow Windows to install the latest driver.

Install the latest full-feature HP software

• Download and install the latest HP software package for the HP Color LaserJet Pro MFP 3301fdw from HP Support.
• This ensures browser and application printing components are properly installed.

Check if the issue is specific to certain online content

• Test printing:
  • A normal webpage
  • A PDF opened in a browser
  • A Microsoft Word online document
• Note whether all online documents fail or only a specific type.

To help narrow this down further, please let us know:

• Which browser you are using (Microsoft Edge, Chrome, Firefox, etc.)?
• What happens when you try to print online content: nothing happens, an error appears, or the job stays in the print queue?
• Can you print PDFs saved locally without any issue?

Take care, and have an amazing day!

Regards, 

Hawks_Eye