printer won't work

[DCW_22]

I keep getting a printer or ink system error message and have tried all of the available solution that HP calls for and nothing works:  This is a HP Office Jet Pro 8610 and I just got it out of

[Meghana_10]

Hello @DCW_22, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Officejet Pro 8610.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, 

could you please let us know the troubleshooting steps that you have tried so that we can assist you further?

Also, please let us know if you have performed the steps provided below.

Reseat the printhead up to three times

• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•    WARNING:  You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Take care and have an amazing day!