• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-19-2022 07:41 AM

HP Recommended
Product: HP DeskJet 4122e All-in-One Printer
Operating System: Microsoft Windows 11

hi guys and gals am new in to the printer world i had no problems with my printer was working fine when i got it  new last week and set it up since then i have updated windows 10, to windows11, wasn't my choice and i have also changed my Wi-Fi password and now it keeps saying that my printer is offline

Category:
2 people had the same question
1 REPLY 1

‎01-19-2022 08:25 AM - edited ‎01-19-2022 08:27 AM

HP Recommended

@BBlw92 

Hello,

Make sure that the Wireless light is steady on the front panel of your printer.

 

In the first instance, please restore network settings to default settings

  • Press and hold the Wireless button () and the Cancel button () from the printer control panel together for three seconds.

Updating the printer's firmware may solve the problem encountered with the wireless network connection: https://ftp.hp.com/pub/softlib/software13/printers/dj4100e/DJ4100e_2147B_2147C_2147D.exe.

 

Please use the HP DeskJet 4100 Series Full Software and Drivers to install your printer.

To reconnect the printer, it may be necessary to connect it with the USB cable temporarily.

Then, please follow the instructions in the HP document: Changing from a USB to a Wireless Connection.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.