printing wirelessly

[11jeff11]

recently changed internet provider - there are now two access points to modem - 2.4ghz and 5 ghz - printer can't recognize the correct one

[sandytechy20]

@11jeff11

Welcome to the HP support community.

I understand that you are getting WiFi connectivity issues, I am glad to assist you.

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch

 ( Setup ). 

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Use the Wireless Setup Wizard to set up the printer.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ). 

3. Touch Wireless Settings. 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

5. Follow the display instructions to complete the setup.

Refer to page number 140 in this user guide for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.