printing

[Dixon19]

my printer won't print from my laptop. everything is saying it's connected by my laptop says that " your printer has experienced an unexpected configuration problem". Any ideas what to do?

[Hawks_Eye]

Hi @Dixon19 

Welcome to the HP Support Community! We're here to help you get back up and running.

We understand how inconvenient it can be when a printer suddenly stops responding and shows an unexpected configuration message, especially when the connection appears to be active. Thank you for reaching out to us, and please accept our apologies for the trouble this has caused.

Before we suggest a suitable resolution, could you kindly share a few details so we can assist you better:

• Printer model number (usually found on the front or back of the printer, or on the original packaging).
• Laptop model and the operating system installed (for example, Windows 11 or macOS Tahoe).
• Connection type currently in use — USB cable, Wi-Fi, or wired network.
• Whether this issue started after a recent update (Windows update, HP App update, or firmware update) or a change in network settings.
• Any troubleshooting steps already attempted, such as restarting the printer, reinstalling the driver, or running the HP Print and Scan Doctor.

Once we have these details, we can share the most suitable guidance to get the printer back up and running smoothly.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.