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‎01-06-2021 02:05 PM - edited ‎01-06-2021 02:34 PM

HP Recommended
Product: HP Officejet 6500A Plus
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to print and when I hit the print button the file explorer opens and it wants me to save the print out as. It won't allow me to print to the printer. I am set up with wireless printing and ran a wireless test report and everything came back as PASS and the signal quality was excellent. I have not been able to find a solution. The printer name that shows up when I go to print is HP7E3331 (HP Officejet 6500 E710n-z).  This is where it has been printing to just fine until recently. Please help! 

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1 REPLY 1

‎01-13-2021 07:40 AM

HP Recommended

Hi @trigney,

 

I'd like to help!

 

Could you share an image of the print preview screen?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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