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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP Officejet 6500A Plus
Microsoft Windows 10 (64-bit)

I'm trying to print and when I hit the print button the file explorer opens and it wants me to save the print out as. It won't allow me to print to the printer. I am set up with wireless printing and ran a wireless test report and everything came back as PASS and the signal quality was excellent. I have not been able to find a solution. The printer name that shows up when I go to print is HP7E3331 (HP Officejet 6500 E710n-z).  This is where it has been printing to just fine until recently. Please help! 

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Hi @trigney,


I'd like to help!


Could you share an image of the print preview screen?


Keep me posted. 


And, Welcome to the HP Support Community. 


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