Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
HP OfficeJet 6962 with problem Qxc19a0023 and do not print any help?
I'd like to help!
Try the below steps -
Reset the product
Update the printer firmware
Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
Didn't find what you were looking for?
Ask the community