problem with HP ENVY 5530

[Locosheila]

- PRINTER SHOWING OFFLINE - i HAVE SWITCHED OFF AND ON WIFI

- PRINTER SCREEN SHOWING THERE IS A PROBLEM & TO SWITCH PRINTER OFF AND ON. PRINTER WILL NOT SWITCH OFF AND KEEPS REPEATING MESSAGE. I HAVE DISCONNECTED PLUG AND RECONNECTED BUT NO CHANGE IN MESSAGE.

HELP WOULD BE APPRECIATED

[A_Gayathri]

Hi @Locosheila,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5530 printer is stuck in a loop and won't respond properly. Here are some steps you can take to try and resolve the issue:
 

1. Perform a Hard Reset

A hard reset can sometimes resolve issues where the printer is stuck in a loop.

• Step 1: Disconnect the power cord from the back of the printer while it is still turned on.
• Step 2: Unplug the power cord from the wall outlet.
• Step 3: Wait for at least 60 seconds.
• Step 4: Plug the power cord back into the wall outlet and then reconnect it to the printer.
• Step 5: Turn on the printer.

2. Check for Jammed Paper or Foreign Objects

Sometimes, a piece of paper or a foreign object stuck inside the printer can cause errors.

• Open all access panels (front and back) to check for any paper jams or obstructions.
• If you find anything, carefully remove it.

3. Reset Network Settings

If your printer is still offline and not responding, try resetting the network settings:

• Step 1: On the printer control panel, press the wireless button and the cancel button at the same time. This will reset the network settings back to default.
• Step 2: Reconnect the printer to your Wi-Fi network using the HP Smart app or the Wireless Setup Wizard on the printer’s display.

4. Update Firmware Update the firmware on an HP printer

Ensure your printer’s firmware is up-to-date, as outdated firmware can cause various issues.

• Visit the HP Software and Driver Downloads page.
• Enter your printer model (HP ENVY 5530) and download any available firmware updates.

5. Try a Different Power Outlet

Ensure the power outlet you are using is working correctly. Try plugging the printer into a different outlet to rule out a power issue.
 

Refer to this document: HP ENVY 5530 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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