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‎11-11-2024 04:14 AM

HP Recommended

I own a HP LaserJet Pro M15w. I recently changed homes and wifi network/company. I am unable to connect my printer to the new network. Can you please help?

 

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1 REPLY 1

‎11-13-2024 03:02 AM

HP Recommended

Hi @Cathrine78,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Perform the steps from the documents below. That should help.

 

Wi-Fi connection is lost after router or network settings change

Troubleshoot a Wi-Fi connection to an HP printer

Update the firmware if available for your current OS. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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