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‎02-22-2021 12:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to scan something today, but whenever I go on HP Smart, it gives me the question mentioned in the topic - "Do you want to help make HP Smart better by sharing usage data?" There are a Yes and a No function, but no matter what I click, it just loops back around to the same question over and over again. What's going on? I can still print stuff, but I can't get onto HP Smart and am thus unable to scan anything.

Category:
10 people had the same question
11 REPLIES 11

‎02-22-2021 12:14 PM

HP Recommended

I have the same issue and unable to use the device's scanning facility without the app.

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‎02-22-2021 12:26 PM

HP Recommended

It now seems to be working again for some reason. Still don't understand what that was. Glitch on the app, maybe?

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‎02-22-2021 12:28 PM

HP Recommended

Yes, it's started to work again - looks like the receiving HP end for the response might have had a glitch.

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‎02-22-2021 12:52 PM

HP Recommended

I am also having this issue, tried logging in to scan a document and i keep getting a window that asks if I want to help make HP Smart better by sharing usage data.  No matter if I answer Yes or No, the screen reloads and I can't move forward with any functions of the program.  I tried uninstalling and reinstalling the program, restarting my computer several times to no avail.  Is there any help for this issue?

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‎02-22-2021 12:52 PM

HP Recommended

Mine starting working again too . . . but now it's stuck again.  

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‎02-22-2021 02:10 PM

HP Recommended

I think I figured out a solution.  I went to the microphone on the right of this screen and under Information I clicked on the HP Windows 10 Support Center link.  I clicked on Printing and under the "Printer Issues after Update" tab I clicked on the  Print and Scan Doctor  and let it install the new drivers/updates.  Restarted my computer (again) and it now seems to be working.

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‎02-22-2021 02:26 PM

HP Recommended

Never mind, i must have just gotten lucky because I just tried to go back in and it's doing the same thing again.

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‎02-22-2021 03:01 PM

HP Recommended

Same issue here - is there a solution to this problem?

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‎02-22-2021 03:53 PM

HP Recommended

Having the same problem! HP OfficeJet Pro 8025

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