"Print failed" message, will not print wirelessly from laptop

[CollyT]

Printer started out by just not printing anything sent to queue. Queue would show an error. Tried standard procedure: shut down everything including internet, unplug, restart...still nothing. Tried uninstalling printer and reinstalling. After reinstall, laptop said "driver not found". Reinstalled driver numerous times, restarted, etc. After an hour or so of that...finally shows printer available. Won't print.  Go through process in Scan doctor...everything shows green checks until Print test page. Won't print test page. Now says Print Failed when I try to print anything from laptop. Will print from phone, but this is a small business and I can't/won't print everything from my phone. Have also run Dianose & Fix module in HP Smart app too with no results. NOTE: This printer and laptop have worked wirelessly together for years, no recent changes have been made to laptop. I also turned off the firewalls during all of this.

[Irfan_06 · Accepted solution]

Hi @CollyT,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support