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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hi @atoles,
Welcome to the HP Support Community.
I understand that you are facing connectivity issues. I’d like to help!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
Note:
If you are using a guest network, such as those found in many hotels or college campuses, connecting a device to your printer might not be possible over the network. Instead, use a Wi-Fi Direct connection to print.
Restore Wi-Fi setup mode on the printer
- Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.
- Example of restoring Wi-Fi setup mode from a touchscreen (left) and with button presses (right)
- Most printers with a touchscreen display or menu: Open the Wireless
or Setup
menu, select Network setup or Settings, and then select Restore Network Settings.
- Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.
Click here for the remaining steps.
You may also, refer to the below document for further assistance.
Wi-Fi connection is lost after router or network settings change
Troubleshoot a Wi-Fi connection to an HP printer
Hope this helps! Keep me posted for further assistance
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