reconnecting printer after a reset

[TinaMuss]

My printer kept saying photo paper tray was jammed despite not using the photo paper drawer. I did a re-set on the printer and now it won't connect to my computer again. The app keeps saying it cannot be found, but the blue light is lit up indicating it is connected to the internet on the printer

[Hawks_Eye]

Hi @TinaMuss 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m sorry you’re facing this connection issue after the reset—it can feel discouraging when the printer shows it’s online but the app won’t recognize it. 

Let’s go step by step to bring the printer and your computer back into sync.

 

Confirm Wireless Network

• Make sure your printer and computer are on the same Wi‑Fi network.
• If your router broadcasts both 2.4 GHz and 5 GHz bands, connect both devices to the same band (preferably 2.4 GHz for stability).

Forget and Re‑Add the Printer in the HP App

• On your Windows computer, open the HP app.
• Remove the printer from the app’s device list.
• Click Add Printer and let the app search again. Select your printer when it appears.

Check Windows Settings

• Go to Settings > Devices > Printers & scanners.
• If your printer is listed but shows “offline,” remove it and add it again using Add a printer or scanner.

Restart Devices

• Power cycle your printer, router, and computer. Restarting all three often clears lingering connection conflicts.

Update Printer Drivers

• Download and install the latest drivers and software package for your model from HP’s support site. This ensures compatibility after a reset.

Run Wireless Setup Again

• On the printer’s control panel, navigate to Network Setup > Wireless Settings > Wireless Setup Wizard.
• Re‑enter your Wi‑Fi credentials to refresh the connection.

• The blue light indicates the printer is connected to Wi‑Fi, but the app needs to re‑establish its handshake with the printer after a reset.
• Removing and re‑adding the printer in both the HP app and Windows settings usually resolves this.
• Once connected, run an alignment or test print to ensure everything is working smoothly again.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye