replaced black ink cartridge on HP DeskJet 3755, now the orange LED is flashing & printer disabled

[Wireless1212]

after replacing the black ink cartridge on HP DeskJet 3755, the orange led is flashing, printer is disabled ... completed troubleshooting steps, issue not resolved, any suggestions

[Nal_NR]

Hi @Wireless1212,

Welcome to the HP Support Community.

I understand that you are facing issues with printing in black. I'd like to help!

Are you using HP genuine ink cartridges?
Are you enrolled in instant ink?

I would suggest you first perform a hard reset on the printer. Follow the steps mentioned below:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

If the issue still persists, then try the steps mentioned here:  HP DeskJet 3700 Printers - Blinking Lights

Please let me know if this resolves the issue, or if you require further assistance!
 

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